Zoiful Wellness ("Zoiful Wellness," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website, communicating with us, purchasing products or services, or participating in wellness or healthcare-related services offered through our platform.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you regarding your information.
1. Information We Collect
Depending on how you interact with Zoiful Wellness, we may collect the following categories of information.
Personal Information
We may collect:
Name
Email address
Telephone number
Mailing and billing address
Date of birth (when applicable)
Information submitted through contact forms
Customer service communications
Account information
Payment information necessary to complete purchases (processed securely by third-party payment processors)
Health-Related Information
When you request wellness or healthcare-related services, you may voluntarily provide health information, including medical history, medications, allergies, symptoms, laboratory results, lifestyle information, or other information necessary for evaluation by a licensed healthcare provider, where applicable.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device information
Operating system
Website activity
Referral URLs
Cookies
Analytics information
Diagnostic information used to improve website performance
2. How We Use Your Information
We may use your information to:
Provide products and services
Process purchases and payments
Coordinate wellness or healthcare-related services
Communicate regarding appointments, orders, shipping, customer support, or account activity
Verify identity
Improve our website and customer experience
Detect fraud or unauthorized activity
Comply with applicable legal, regulatory, and licensing requirements
Respond to lawful requests from government authorities
Send marketing communications only when you have consented or where otherwise permitted by law
We use personal information only as reasonably necessary to operate our business and provide requested services.
3. Healthcare Information
If you request healthcare-related services through our platform, information you provide may be shared with independent licensed healthcare providers or affiliated medical practices for purposes of evaluating your eligibility for healthcare services, where applicable.
Healthcare information is collected and used only as necessary to provide requested services, comply with applicable laws, maintain required records, and support continuity of care.
4. How We Share Information
Zoiful Wellness does not sell or rent your personal information to third parties for their marketing purposes.
We may disclose information only as necessary to:
Independent licensed healthcare providers or affiliated medical practices involved in your care
Licensed pharmacies or fulfillment partners, where applicable
Payment processors
Shipping providers
Customer support platforms
Cloud hosting providers
Analytics providers
Technology vendors
SMS messaging providers
Professional advisors
Government agencies, regulators, or law enforcement when required by law
These third parties receive only the information reasonably necessary to perform services on our behalf.
5. Cookies and Similar Technologies
Our website may use cookies, pixels, and similar technologies to:
Maintain website functionality
Remember user preferences
Analyze website traffic
Improve user experience
Help detect fraud and maintain website security
You may disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.
6. SMS Communications
If you voluntarily provide your mobile telephone number and opt in, you consent to receive SMS communications from Zoiful Wellness.
Messages may include:
Appointment reminders
Order confirmations
Shipping updates
Customer support
Account notifications
Wellness service communications
Requested documents
Message frequency varies.
Message and data rates may apply.
Consent to receive text messages is not a condition of purchasing products or services.
You may opt out at any time by replying STOP to any message.
Zoiful Wellness maintains reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Although we strive to use commercially reasonable safeguards, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide requested services
Comply with legal, regulatory, tax, accounting, or recordkeeping obligations
Resolve disputes
Enforce our agreements
Protect our legitimate business interests
When information is no longer required, it is securely deleted or de-identified where appropriate.
9. Your Privacy Choices
Subject to applicable law, you may request to:
Access your personal information
Correct inaccurate information
Update your information
Request deletion of eligible information
Withdraw consent for marketing communications
Opt out of promotional emails or text messages
Certain information may be retained where required by applicable law or legitimate business obligations.
10. Third-Party Websites
Our website may contain links to third-party websites, social media platforms, or external services.
Zoiful Wellness is not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of those websites before providing personal information.
11. Children's Privacy
Our website and services are intended for adults and are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 years of age. If we become aware that such information has been collected, we will take reasonable steps to delete it.
12. Changes to This Privacy Policy
Zoiful Wellness may update this Privacy Policy periodically to reflect changes in our business practices, services, or applicable legal requirements.
The revised version will be posted on this page with an updated Effective Date.
Continued use of our website or services after any revisions constitutes acceptance of the updated Privacy Policy.
13. Contact Information
If you have questions regarding this Privacy Policy or your personal information, please contact:
